Customer Submitted Disks
beginning or scanning your images to send on a disk, be sure to read
the following requirements carefully. Following these standards will
prevent delays or additional charges for corrections. Changes or corrections
are billed at current hourly rates.
We support the following formats:
USB Flash Drives
Digital Camera Discs
Use one of the following (Mac or Windows version) to assemble your ad
layout AND indicate which was used and the version on your order:
We do not support Microsoft programs such as Publisher, Excel and Word.
If these files can be converted to .pdf we can sometimes use them.
IMPORTANT: Include a printed sample of your layout as a guide
and color samples of images or artwork for color matching. These items
are important for verifying that the final product closely matches the
designers concept. We will not be responsible for the finished
product if these samples of layout and colors are not included with
Documents may be converted to .pdf files but must be saved in PRINT format
and embed the fonts and graphics in your Save preferences.
Designs created in drawing programs like Illustrator should be saved
in EPS format (with preview) and included with the layout.
Scan color images according to the chart below. Save in CMYK (for 4
color process printing). RGB artwork is accepted but will incur a charge
for converting from RGB to CMYK. All JPEGs and GIFs are in a format
other than CMYK. Make sure to scale and rotate your images before placing
them in the document. Allow at least a .125" bleed for trim when
design is required. We are not responsible for color reproduction from
customer supplied scans. Scanned images need to be at least 300 DPI
for optimal printing quality.
*NOTE: We charge per image for converting RGB to CMYK and changing
web files (JPEG, GIF, PNG, etc.).
Most digital pictures are lower quality images. This depends on the
camera and your knowledge of it. Cameras are now measured by megapixels.
The more megapixels the camera offers, the higher the quality. If you
plan on using a digital camera,note these important steps:
camera as still as possible while shooting the picture. (A common
practice is to count 1 second after snapping the shot)
NOT RESIZE the photo before sending it to us. We will resize the
photograph and adjust the quality of the picture as needed.
your camera to the highest quality setting.
your image if your camera has that capability.
indoors and a flash is needed, make sure to enable the "red
eye" filter before snapping shot. Also, make sure there is
plenty of light on the subject you are shooting.
outdoors, make sure the light is not "bouncing" off of
We work on Macintosh systems which have few restrictions, however, keep
in mind that file names should normally not be longer than 18 characters
and should be in lower case. Also, it is safer to use underscores (
_ ) instead of spaces in a file name. (Example of a good file name:
(Example of a bad file name: file name.tif)
Do Not Use:
Spaces, dashes, periods, capital letters, slashes, dollar signs, hyphens,
Note to PC Users:
Do not change the file extensions, i.e.: .tif, .eps, etc.
documents at actual size.
bleed as necessary.
images and color art at 100%.
fold lines, score lines, perf lines.
fold lines, etc. when placing type in your document.
5/8" for hole punching and keep copy and pics from this area.
recommend no less than 3/16" margins, 1/4" for catalogs
with more than 40 pages.
font usage and include all screen and printer fonts used in all files.
all files linked to your document. DO NOT store files in your document.
a printed sample of your layout and a color sample of images and artwork.
Problems Related to Customer Disk Submission
The following are the most common mistakes made in submitting a disk
for your product. These can cause costly delays that may not be expected.
Keyboard Fonts: This happens when you select the bold
and italic from the Style list instead of selecting the
Bold and Italicized font. The ImageSetter will not recognize keyboard
fonts and type will default to the basic.
Bleed: We require 1/8" bleed (.125") for any picture
or color background that bleeds off the edge of the piece. This means
the picture or background must extend past the trim line 1/8".
Copy / Images 3/16" from trim line: Copy or images that do not
bleed should always be at least 3/16" (.185") inside the trim
Stored Files: When files are imported into your document such
as images or scanned artwork, we need the original file you imported.
These files should be linked to not stored in
your document. Even if you store them, we need the original scan or
artwork to be able to process your file. In most layout applications,
you are normally only viewing a placeholder.
CMYK Colors: Colors in the scanned images or other artwork in
the layout must be converted to CMYK process colors to print.
Illustrator files: Be sure that your artwork is selected and converted
to CMYK process.
Note to PC Users: Do not change the file extensions such as .tif,
.eps, .P65. Files cannot be read by our Mac system without these extensions
and if there are too many characters it will shorten the name and then
may require the files to be relinked in the document. The following
file name is acceptable: pic_boy.tif